Refund policy

We want you to be satisfied with your PRIVAA purchase. We accept eligible returns within 30 days of delivery.

To be eligible for a return, items must be unworn, unused, unwashed, and in their original condition. Items that show signs of wear, washing, damage, stains, odors, or alteration may not be accepted.

Returns: Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with your order information and photos of the issue so we can help resolve it.

Refunds: Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges: If you need a different size or item, please contact us through our Contact Us page. Exchanges are subject to product availability.

Final Sale Items: Items clearly marked as final sale are not eligible for return or refund, except where required by law.

Custom or Personalized Items: Customized or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect.

Questions about a return or refund can be submitted through our Contact Us page.